Important things you should know
Frequently Asked questions
Offering clear and concise answers to common questions, helping clients understand services, processes, and policies, ensuring a smooth and informed experience.
The standard turnaround time for a best practice report is 1-3 business days. There may be delays extending beyond the standard turnaround time for various reasons. CIC Screening will provide status updates for any changes.
CIC Screening decides which counties to check in a few different ways. Our researchers are trained to review the address history provided by an applicant on their application to decide if the addresses listed are within scope of work for the report. We also run a SSN (Social Security Number) Trace, which pulls address history data. In addition to this, if there are records found in the National Criminal search that are not found in the above-mentioned ways, we add those counties in order to verify the record(s).
The cost for a background check varies widely, depending on the depth of the report. There can be many facets to a background check, on top of the standard criminal searches.
Candidate data is stored within a high security, secure server, accessed only by authorized individuals that have been vetted and are given login credentials to access the sensitive information.
You can view the statuses of background checks within your CIC Screening portal. Once you are logged into the portal, you will be able to determine which parts of the report is completed and pending. We will also email you status updates if there is a significant delay with any part of a candidate’s report.
Unfortunately, because the hiring process is between you and your candidates, if we run a background check and the candidate withdraws from the application process, we are unable to provide a refund.
Because the court systems are not perfect, there are legal processes in place that grant protections to candidates in the event there are inaccuracies on a report furnished by a background screening company. A screening company must respond to and assist in remedying any inaccurate information in a candidate’s report. CIC Screening is determined to meet the needs of the client and the candidate regarding any inaccuracies. If there is any information updated in the report, both the client and the candidate are notified.
Background checks do not technically “expire,” but due to data retention laws it is common practice for reports to be housed in the CIC Screening system for 5 years before being purged.
Candidate data is stored within a high security, secure server, accessed only by authorized individuals that have been vetted and are given login credentials to access the sensitive information.
CIC Screening can set up child accounts for all your various locations. This will allow reports to be ordered under each specific location. By setting your account up this way, it can help with tracking and billing across your multiple locations.
Once the decision is finalized to work with CIC Screening, new clients must sign our service agreement. Once signed and approved, account setup usually takes one business day. If you have consumer credit reports included in your account, then will need to perform a virtual onsite inspection of your office space in order to comply with the credit bureau’s requirements. Once set up, CIC Screening will contact you and your team to schedule a training of the system. CIC Screening closely monitors all new client set-ups to ensure a smooth onboarding process.
A job applicant must ALWAYS consent, in writing, to a background check. Furthermore, on top of the federal disclosures and authorizations, there may be state and city specific disclosures a candidate will also need to acknowledge, depending on where the candidate is working and residing within the US.
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